Support
Technical Support for Machine Owners
Machine down, part needed, or a question about a program? This is the fast lane — no sales queue.
Technical and engineering support available 24/7
What we cover
Support that comes with the machine
Engineering & troubleshooting
Direct access to engineers by phone or email, any hour. Diagnostics, settings, program questions, and mechanical issues.
Parts & consumables
Nozzles, lenses, and common wear items kept in stock in Tucson so replacements ship fast instead of waiting on an overseas order.
Training & documentation
Onsite operator training comes with every machine, and refresher help is a phone call away when you bring on new people.
Warranty
What's covered
- 2-year warranty on parts and the machine
- 1-year replacement guarantee on the power source
- Onsite installation and hands-on operator training included
- 24/7 technical and engineering support by phone or email
Before you call
Have this handy
- Machine model and approximate purchase date
- What the machine is doing (or not doing), and any alarm or error text on the control
- Material, thickness, and the program you were running
- Whether it started suddenly or drifted over time
Not a customer yet and just shopping? Head to sales or browse the resource library.
Need a second machine?
Support customers get the same straight answers on new equipment. Tell us what you're adding.
Financing available through our lending partner · See financing options